Last week a new contact asked, "What's the best way to get in contact with you?" An awkward pause ensued.
What contact info should I use?
work email address
personal email (several)
text my mobile
office phone number
Skype (consumer) account
Skype for Business
(and that's just a sampling of what's on my phone!)
In a world of distraction, where every tool has a messaging aspect, how should we effectively communicate? Success is seen when organizations and individuals purposefully pick a narrow set of tools to stay active. All other tools become best effort. For example, while I have over 20 apps on my iPhone with some sort of messaging capabilities I CHOOSE to focus on the following:
Webex Teams for my coworkers and work projects
Text (SMS) for my personal contacts
Calling Mobile for both work and personal contacts
Meetings Webex Personal Meeting Room (PMR)
my Webex PMR has replaced my desk phone
From the list, it might seem that my mobile phone has replaced my office number. For some use cases this is true, but in reality my Webex PMR has replaced my desk phone.
Catch up with a coworker quickly? - Meet me in my PMR
Assemble an ad hoc group to tackle an issue? - Meet me in my PMR
Project meeting with the team? - Meet me in my PMR
Presentation for a client? -Meet me in my PMR
Why has my Webex PMR replaced my office number?
I get to join my way. Using Webex allows each participant to decide HOW to join without the the scheduler knowing where everyone will physically attend. In the car? Great, join from the mobile app. At the office? Even better, jump in a conference room and use the video endpoint. Thought you were going to be in the office but instead are at home? No problem, join from desktop app.
I connect with people better. Webex allows us to meet face to face (yes, HD video). Three years ago I would have discounted the value of video. Now, I can't imagine having relationship with my team without it.
I share content, a lot (and often without planning to). How often during the course of the conversation do you want to show a document or share your screen? When utilizing Webex this progression is natural.
It's easy. In days past, scheduling an online meeting took effort. My Webex PMR is an always on, always available meeting place which doesn't even need to be scheduled. Bonus, my coworkers know my Webex PMR (we use an employee's alias as the PMR identifier) but NONE of them know my phone number. Recent updates to the Webex apps even present a list of recent PMRs for quick access.
Should you replace your office number with a Webex PMR too?