In this world of niche administration products, and “best of breed applications”, how do IT managers meet the needs of their business units, while having visibility into the performance of their applications and being proactive in identifying problems before they occur? The answer is Cisco Prime Collaboration Suite of products. Cisco Prime Collaboration is the total solution for Cisco collaboration management. It provides accelerated, automated, comprehensive service assurance management and long-term trending and analytics across Cisco voice and video collaboration systems—all in one product set.
Cisco Prime Collaboration is made up of four modules - Provisioning, Assurance , Contact Center Assurance, and Analytics. Here are the 4 modules in detail:
Voice and Video Provisioning
Cisco Prime Collaboration provides accelerated provisioning for Cisco Unified Communications systems. With automated processes for initial deployment and “day-2” additions and changes, the solution facilitates rapid installation and maintenance of Cisco Unified Communications components for accelerated site rollouts and lower operating expenses. With simplification and automation, the solution reduces the expertise required to manage changes that occur once the network is operational, facilitating delegation of these tasks and further lowering operating costs. With Cisco Prime Collaboration, Cisco customers have achieved 10:1 productivity improvements for time to deployment and subscriber moves, adds and changes.
Cisco Prime Collaboration provides efficient, integrated service-assurance management through a single, consolidated view of the Cisco voice and video collaboration environment. This management includes continuous, real-time monitoring and advanced troubleshooting tools for Cisco Unified Communications and Cisco TelePresence systems, including the underlying transport infrastructures.
Cisco Prime Collaboration proactively notifies operators of problems and facilitates speedy resolution through proactive fault detection and rapid isolation, using purpose-built diagnostic tools. The solution allows operators to view end-to-end session paths over Cisco and third-party devices. On Cisco routers, it displays memory and CPU statistics that could indicate problems affecting session quality. As a result, Cisco Prime Collaboration expedites operator resolution of service-quality concerns before they affect end users, for a superior end-user collaborative experience.
Contact Center Assurance
As an option to the Assurance module, Cisco Prime Collaboration Contact Center Assurance offers monitoring and diagnostics that help reduce costly Cisco Unified Contact Center Enterprise downtime and promote agent productivity.
The Analytics module provides historical reporting of key performance indicators (KPIs) and enables IT network managers to analyze trends for capacity planning, resource optimization, and quality of service. The solution helps track collaboration technology adoption rates in the network and provides metrics to help analyze how users are actually using the collaboration endpoints daily. It also provides insights into key collaboration network resource usage trends. With one year’s worth of historical data, many options to thoroughly examine the reports, and easy report customization, Cisco Prime Collaboration provides actionable information to IT managers, planners, and executives, both onscreen and through scheduled email messages. This information simplifies the long-term planning process, informs you about ongoing technology investment decisions, and helps optimize the network configuration to improve end-user quality of experience.